Refund Policy:
1. Eligibility for Refunds
We offer refunds for eligible products purchased through our website. To be eligible for a refund, the conditions stated in return policy must be met.
2. Refund Process:
If you meet the eligibility criteria, please follow the steps below to initiate the refund process:
・Contact our customer support team from here as soon as you decide to return your order to request refund.
・Provide relevant details, including the order number, product details, and reason for the refund request.
・Our customer support team will review your request and guide you through the refund process.
・If approved, we will process the refund through the original payment method used during the purchase.
・Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
3. Non-Refundable Items:
Certain items are not eligible for refunds, including discounted items, socks and personalized or custom products.
4. Shipping and Customs Fees:
We are unable to refund the original shipping charges, or any customs fees/taxes associated with the order. These costs are the responsibility of the customer.
5. Return Shipping:
In some cases, we may require you to return the item to us for inspection or verification before processing the refund. The return shipping costs will be borned by the customer unless otherwise specified.
6. Exchanges:
We currently do not offer direct exchanges for international orders. If you wish to exchange a product, please follow the refund process and place a new order for the desired item separately.
7. Changes to the Refund Policy:
We reserve the right to modify or update this refund policy at any time. Any changes will be communicated to customers through our website or other appropriate channels.
