How can I make a purchase?
Making a purchase on chinoiseriestore.com is easy and secure. Here are the steps:
Step 1 : Please choose the items you wish to purchase.
Step 2 : Add the selected items to your cart.
・Please note that the inventory is not yet secured at this point. The items will be confirmed upon order completion.
Step 3 : Proceed to checkout.
・If you are ready to purchase the items in your cart, please proceed to checkout.
Step 4 : Enter shipping information.
・If you are already a registered member, please log in to display your registered information.
・If you wish to place an order without registering, please enter the shipping information directly and proceed.
・For more details shipping and payment methods, please see the Shipping and Delivery section.
Step 5 : Select the shipping method.
・Generally, for domestic orders within China, we offer ‘Standard Shipping’ through SF Express. For international orders outside China, we provide ‘Express Shipping’ through DHL. Please proceed accordingly.
・We require a signature for all orders, so delivery to PO Boxes, Army Post Office (APO) and Fleet Post Office (FPO) addresses is currently unavailable.
Step 6 : Enter payment information.
・The available payment methods may vary by country.
・If you have a coupon code or store credit, please enter it here.
・The displayed payment amount may or may not include fees such as. shipping or customs duties, depending on the country.
・The payment system utilizes Global-e.
Step 7 : Purchase completed.
・Once the payment is completed, a purchase completion screen will be displayed.
・Please also check your provided email address for a purchase completion email.
What currency do you use for your prices?
We display and collect payments in the local currency when you select your shipping country. You will be charged in the currency listed at checkout.
chinoiseriestore.com is not responsible for any currency exchange or other fees charged by banks or payment processors.
Can I amend my order?
If you need to make any amendments to your purchase, please submit an inquiry using the form here as soon as possible. We will review your request and let you know if it is possible to make the amendments.
Please be aware that once your order has been dispatched, we cannot amend your order, and we are unable to add items to an existing order or combine multiple orders.
Can I cancel an order?
If you need to cancel your purchase, please submit an inquiry using the form here as soon as possible. We will review your request and let you know if it is possible to cancel.
Please be aware that we will be unable to cancel your order if it has already been processed at our warehouse or dispatched. Additionally, we’re unable to combine or add an item to an existing order.
What payment method does chinoiseriestore.com accept?
Currently we offer creditcard, PayPal and Alipay.
Is it safe to use my credit card on chinoiseriestore.com?
We understand that the security of our customer’s personal and payment information is crucial. Our website uses industry-standard encryption to ensure your data is protected during transmission. Additionally, we use a third-party payment processor that is fully compliant with Payment Card Industry Data Security Standards (PCI DSS) to ensure the highest level of security for your transactions. You can trust that your information is safe with us. For more information, please see our Privacy Policy.