Terms of Serve
1. Use of the Website
2. To be eligible to purchase Items on this Website you must:
3. Making a Purchase
4. Orders
5. Shipping Policy
6. Duty and Tax
7. Returns
8. Frequent Returns
9. Refunds
10. Discount Codes
11. Credit Cards
12. Your Responsibilities and Obligations
13. Accessibility
14. Copyright and Trademarks
15. Disclaimers
16. Limitations of liability
1. Use of the Website
Welcome to the chinoiseriestore.com website (the “Website”). By using this Website, you agree to comply with and be bound by the following terms and conditions (the “Terms”). If you do not agree to them, you may not use this website and should leave it immediately.
chinoiseriestore.com is an online platform provided by WordPress (“CHINOISERIE STORE”, “chinoiseriestore.com”, “We”, “Our” or “Us”) for your personal use to purchase clothing, lighting, accessories, home furnishing, kitchen&dinning, wallpaper&paint and other items (collectively, the “Items”).
We have made every effort to ensure that the Items on our Website are presented as accurately as possible. However, the color accuracy may vary depending on your personal monitor, and therefore we cannot guarantee that the color of the actual Items will be precisely accurate. Please read these Terms carefully before placing an order.
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2. To be eligible to purchase Items on this Website you must:
1. be the holder of a valid debit/credit card/any payment methods
2. warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.
By using this site, you agree to comply with, and be bound by, these Terms.
We may from time to time change these Terms at our sole discretion. By using this Website after any such change(s), you agree to comply with, and be bound by, the Terms as changed.
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3. Making a purchase
When you order an Item from chinoiseriestore.com, you are making an offer to buy it for the price stated, which is subject to these Terms.
You will be guided through the process of placing an order by a series of instructions on the Website. You place your order for Items from the Website by clicking on the Buy Now button at the end of the online order process.
Once you have submitted your order, we will send you an email acknowledging the exact details of your order, providing you with an order reference and the total value of your order. This is not an order confirmation or order acceptance from chinoiseriestore.com.
Unless we have notified you that we do not accept your order or you have cancelled your order, our acceptance of your order and the completion of the contract between you and us will take place when you receive an email from us notifying you that we have dispatched the Items ordered by you.
Our acceptance of your order will be deemed complete and received by you at the time and date of sending of the email, which time and date is specified on the email. The deemed time and date of receipt by you shall apply regardless of whether, for reasons outside our control, you have not received that email.
If you require any information regarding your order(s) please feel free to contact from the form here.
We may not accept your order if (i) an item you have ordered is out of stock, (ii) if your card is due to expire within 20 days of your purchase date (iii) we are unable to obtain authorization for your payment or (iv) if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.
If we are unable to fulfil your order following our order acknowledgement, we will contact you by email advising you of this. See the Returns policy set out in section below.
We will try to keep our Website as up to date as reasonably possible, but cannot guarantee that any particular Item will always be available. If we can’t supply any Item, we will release the funds being held in your account for the purchase.
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4. Orders
Making a purchase on chinoiseriestore.com is easy and secure. Here are the steps:
Step 1 : Please choose the items you wish to purchase.
Step 2 : Add the selected items to your cart.
・Please note that the inventory is not yet secured at this point. The items will be confirmed upon order completion.
Step 3 : Proceed to checkout.
・If you are ready to purchase the items in your cart, please proceed to checkout.
Step 4 : Enter shipping information.
・If you are already a registered member, please log in to display your registered information.
・If you wish to place an order without registering, please enter the shipping information directly and proceed.
・For more details shipping and payment methods, please see the Shipping and Delivery section.
Step 5 : Select the shipping method.
・Generally, for domestic orders within China, we offer ‘Standard Shipping’ through SF Express. For international orders outside China, we provide ‘Express Shipping’ through DHL . Please proceed accordingly.
・We require a signature for all orders, so delivery to PO Boxes, Army Post Office (APO) and Fleet Post Office (FPO) addresses is currently unavailable.
Step 6 : Enter payment information.
・The available payment methods may vary by country.
・If you have a coupon code or store credit, please enter it here.
・The displayed payment amount may or may not include fees such as shipping or customs duties, depending on the country.
・The payment system utilizes Global-e.
Step 7 : Purchase completed.
・Once the payment is completed, a purchase completion screen will be displayed.
・Please also check your provided email address for a purchase completion email.
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5. Shipping Policy
We strive to provide a seamless and efficient shipping experience for our customers. Please read the following shipping policy to understand our processes and procedures regarding product shipment and delivery.
1. Shipping Origins
Our products are shipped from our office and warehouse located in Wuhan. As the official global website and online store of CHINOISERIE STORE, chinoiseriestore.com is operated by the regional office based in Wuhan. We ensure safe and timely delivery by shipping our products from Wuhan to customers worldwide.
2. Delivery Option
a. International Orders: we offer DHL Express shipping. The shipping rates for international orders are calculated at checkout and may vary based on the destination and weight of the package.
b. Orders within China: For orders within China, we offer standard shipping via SF Express.
3. Free Shipping
We offer free worldwide shipping to customers on orders totaling approximately US$420 or more (or equivalent in local currency). Please note that this threshold may be reviewed periodically and is subject to change. Additionally, the specific threshold for free shipping may vary slightly depending on the country of delivery. Moreover, there may be occasions when we offer free shipping on all orders, regardless of the purchase amount.
4. Delivery Restrictions
We require a signature for all orders. Therefore, delivery to PO Boxes, Army Post Office (APO), and Fleet Post Office (FPO) addresses is currently unavailable.
5. Estimated Delivery Time
a. Processing Time: Most orders are shipped within 2 business days of purchase from our Wuhan warehouse, subject to availability and credit verification.
b. Transit Time: Once your order is shipped, we estimate that you will receive it within 3-10 business days from the ship date. Please note that shipping times may vary, but we strive to expedite the delivery process as much as possible.
c. Non-Shipping Days: Please be aware that we do not ship on weekends or Chinese holidays.
d. Customs Clearance and Payment Delays: chinoiseriestore.com cannot be held responsible for any delays caused by customs clearance procedures or failed payments. However, we make every effort to minimize potential delays and ensure a smooth shipping process.
e. Shipment Tracking: Once your order has been shipped, you will receive a tracking number. This tracking number will allow you to monitor the progress of your shipment.
6. Shipping Fee on Returns
Please note that customers are responsible for covering the shipping fees associated with returns. Additionally, please note that we are unable to refund the original shipping fee incurred at the time of purchase. We kindly ask for your understanding regarding these policies.
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6. Duty and Tax
The treatment of taxes, duties, and other customs fees is determined by the country to which the shipment is being made. Please check the list below to see which options are available for your country.
The countries listed below include duties and taxes, if applicable, in their prices, and ship automatically with duties prepaid. This means that you will not have to pay any additional taxes or duties at the time of checkout or delivery. We guarantee that you will not be charged any extra fees.
See the countries that include duties and taxes.
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Indonesia, Ireland (Republic of), Israel, Italy, Jersey, Korea, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Singapore, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States,Vietnam
In the countries listed below, you will only be charged for local sales tax, if applicable, at the time of checkout. We guarantee that you will not be charged any extra fees upon delivery.
See the countries where you only pay for local sales tax.
China
If you are shopping in the countries listed below, you have the option of paying for duties, taxes, and fees during checkout, or you can pay for all of them upon delivery. If you choose to prepay at checkout, our fulfillment partner, Global-e, guarantees that you will not be charged any additional fees upon delivery. If you choose to pay upon delivery, we cannot guarantee the cost of the fees. Duties and taxes are non-refundable by chinoiseriestore.com for returns of orders shipped to these destinations.
See the countries where you can prepay at checkout or on delivery.
Antigua and Barbuda, Bahamas, Bangladesh, Barbados, Belize, Brunei Darussalam, Cambodia, Costa Rica, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Honduras, India, Jamaica, Maldives, Mexico, Nicaragua, Norway, Pakistan, Panama, Sri Lanka, Trinidad and Tobago
If you are shopping from a country that is not listed above, you may need to pay all duties, taxes, and fees upon delivery, if applicable. We cannot guarantee the cost of the fees upon delivery. Duties and taxes are non-refundable by chinoiseriestore.com for returns of orders shipped to these destinations.
See the countries where duties and taxes are paid upon delivery.
At this time, chinoiseriestore.com does not ship to any countries where duties and taxes are paid on delivery.
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7. Returns
Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your items, we will happily offer you a refund. Please read our return policy carefully to ensure you can proceed with your request as quickly as possible.
Items must be returned within 20 days of receipt of your order. You must contact customer service prior to returning your order from the form here.
Discounted items, personalized or customized products are non-returnable.
To initiate a return, please ensure that the item is in its original and perfect condition, with all CHINOISERIE STORE tags still attached, meaning it has not been worn, washed, tumble dried, altered, or tailored. Additionally, please ensure that the sales receipt is included with the returned item.
If returned goods fail to meet our return policy requirements, we reserve the right to refuse a credit for products. Returns that are damaged, soiled or returned without their original labels are not accepted and may be sent back to the customer.
In the case of returns, we are unable to refund the shipping fee paid at the time of purchase or the return shipping fee, unless your item is faulty.
Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately. Where provided, any packaging such as authenticity cards, bags and tags should be included in your return. lighting, accessoreis, home furnishing, kitchen&dinning, wallpaper&paint should be returned unmarked and in its original and undamaged packaging as this is considered part of the product.
If your item is faulty (i.e. received damaged or with a manufacturing fault), we can offer alternatives such exchanges. For more information, please contact our Customer Service from here.
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8. Frequent Returns
At chinoiseriestore.com, we pride ourselves on selling CHINOISERIE STORE products that have been meticulously inspected before we send them to you, as well as working hard to ensure that our sizing information is accurate.
As a result, if we notice that you have a high returns rate on your account, then we may take the decision to deactivate your account until we can understand a little more about what’s not quite working for you. We will contact you via email if we deem this an appropriate course of action.
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9. Refunds
Refund Policy:
1. Eligibility for Refunds
We offer refunds for eligible products purchased through our website. To be eligible for a refund, the conditions stated in return policy must be met.
2. Refund Process:
If you meet the eligibility criteria, please follow the steps below to initiate the refund process:
・Contact our customer support team from here as soon as you decide to return your order to request refund.
・Provide relevant details, including the order number, product details, and reason for the refund request.
・Our customer support team will review your request and guide you through the refund process.
・If approved, we will process the refund through the original payment method used during the purchase.
・Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
3. Non-Refundable Items:
Certain items are not eligible for refunds, including discounted items and personalized or customized products.
4. Shipping and Customs Fees:
We are unable to refund the original shipping charges, or any customs fees/taxes associated with the order. These costs are the responsibility of the customer.
5. Return Shipping:
In some cases, we may require you to return the item to us for inspection or verification before processing the refund. The return shipping costs will be borned by the customer unless otherwise specified.
6. Exchanges:
We currently do not offer direct exchanges for international orders. If you wish to exchange a product, please follow the refund process and place a new order for the desired item separately.
7. Changes to the Refund Policy:
We reserve the right to modify or update this refund policy at any time. Any changes will be communicated to customers through our website or other appropriate channels.
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10. Discount Codes
You may occasionally receive discount codes from us, via email or through promotional materials.
Each code is unique to the recipient, is not transferable, has no monetary value and under no circumstances can it be converted into currency. Each code has an expiry date, which will be stated at the time of promotion or on accompanying promotional materials which cannot be modified. discount codes is redeemed online purchases only at chinoiseriestore.com. Again, this will be stipulated at the time of promotion and on accompanying promotional materials.
When an order is placed using a promotional code and contains several items, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The ‘discount’ will not be refunded.
Under no circumstances can the value of a discount code be deducted from an order if that code is defective or out of date: no replacement codes will be issued.
Only one discount voucher can be used per order.
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11. Credit Cards
chinoiseriestore.com allows orders to be processed online, using a valid credit/debit card, and various payment options. Your payment option company may undertake an additional security check to confirm it is you making the order. All credit/debit cardholders are subject to validation checks and authorization by the issuer. If the issuer of your payment card refuses, or subsequently refuses to, or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery.
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12. Your Responsibilities and Obligations
Accurate and Complete Information: Users are responsible for providing accurate and complete information when creating an account or making a purchase, such as their name, address, and payment information.
Security:
Users are responsible for maintaining the security of their account login credentials, such as their username and password, and for notifying the company immediately if they suspect any unauthorized access to their account.
Compliance with Laws:
Users must comply with all applicable laws and regulations related to the use of the website and the purchase of products or services, including any export control laws or restrictions.
Prohibited Uses:
Users are prohibited from using the website for any illegal or unauthorized purposes, including but not limited to spamming, hacking, or transmitting any viruses or malware.
Intellectual Property:
Users are prohibited from infringing on any intellectual property rights, such as copyrights or trademarks, of the company or any third-party content providers.
Feedback:
Users may provide feedback to the company regarding their experience with the website, but the company reserves the right to use or modify this feedback for any purpose.
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13. Accessibility
At chinoiseriestore.com, we are committed to making our website accessible to everyone, including those with disabilities or special needs. Here are some of the ways we strive to make our website more accessible:
Contents
・Bigger Text : Increase the text size for improved readability.
・Bigger Cursor : Adjust the cursor size to make it easier to see.
・Tool Tip : Display ALT tags for images when hovering over them.
・Line Height : Increase the size of the line spacing.
・Hide Image : Hide images on the website.
・Readable Font : Display text in a bold format for improved readability.
Colors
・Invert Colors : Invert the display colors of the screen.
・Brightness : Adjust the screen brightness.
・Contrast : Adjust the contrast (brightness difference) of the screen.
・Grayscale : Change the screen display to grayscale (black and white).
・Saturation : Adjust the color saturation of the screen.
Navigation
・Reading Line : Display different colors on the screen to make ti easier to follow when reading text.
・Highlight Links : Highlight clickable links on the website.
・Reading Mask : Mask parts of the screen except for the area begin read, making it easier to focus on the current line.
・Page Structure : Display the structure of the current page, including “Page Title Links”, “Landmarks” (identifiable ares within the page), and “List of Links”.
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14. Copyright and Trademarks
All displayed content on chinoiseriestore.com, including, but not limited to, images, text, graphics, logos, button, icons and audio clips and its related social media platforms are the exclusive property of chinoiseriestore.com and its partnered companies and are protected by international copyright laws. No part of this website or any of its contents may be reproduced, copied, modified, distributed, or used in any other way without our prior written consent.
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15. Disclaimers
The information provided on our website is for general informational purposes only. While we strive to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of our website.
Through our website, you may be able to link to other websites that are not under our control. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
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16. Limitations of liability
Exclusion of Consequential Damages: This means that if there is any damage or loss caused by using the product or service, the company will not be responsible for any indirect or consequential damages, such as lost profits or revenue.
Maximum Liability Cap: This means that the company’s liability is limited to a certain amount of money. For example, if the product or service cost $100, the maximum amount of liability the company would have is $100.
Disclaimers of Warranties: This means that the company is not providing any guarantees or promises about the product or service. They are simply selling it “as is.”
Indemnification: This means that the customer is responsible for any damages or losses that may occur as a result of using the product or service, and they may be required to compensate the company for any losses it incurs.
Force Majeure: This means that the company will not be responsible for any damages or losses caused by events beyond their control, such as natural disasters or war.