What are the returns and refund policy?
All items must be returned within 20 days of receipt of your order. You must contact customer service prior to returning your order from the form here or your account page.
Discounted items, socks and tights and personalized or custom products are non-returnable. Please note that we do not accept returns for CHINOISERIESTORE products purchased outside of chinoiseriestore.com.
To initiate a return, please ensure that the item is in its original and perfect condition, with all CHINOISERIE STORE garment tags still attached, meaning it has not been worn, washed, tumble dried, altered, or tailored. Additionally, please ensure that the sales receipt is included with the returned item. If returned goods fail to meet our return policy requirements, we reserve the right to refuse a credit for products. For more information, please see the terms and service.
In the case of returns, we are unable to refund the shipping fee paid at the time of purchase or the return shipping fee.
How do I return an item?
As soon as you’ve decided you’d like to return, let us know from here, indicating the item/s you are returning and a reason for return. After reviewing your return request, we will provide guidance on the return process or direct you to the return portal page. Please be aware that you have 20 days from the date of purchase to complete the return.
Can I return items as many as I want?
The website chinoiseriestore.com sells carefully inspected products and strives for accurate products information, including sizing. If a customer has a high rate of returns, the company may deactivate their account temporarily to investigate the issue and will notify the customer via email.
Is return shipping free?
No, return shipping fees are not covered. In the case of returns, we are unable to refund the shipping fee paid at the time of purchase or the return shipping fee.
How long do refunds take?
After a refund is processed, it may take 7-10 business days for the credit to appear on your billing statement.
How do I exchange for a different size?
If you need a different size, please return the other item for a refund first and order the size you want. Please note that return shipping fees are not covered by chinoiseriestore.com and any duties and taxes paid are non-refundable.
Is there a shipping fee on exchanges?
Yes, there is a shipping fee for any exchange order. We are unable to refund the shipping fee paid at the time of purchase or the return shipping fee.
Is there any additional information regarding refunds?
Your refunds can only be credited back to the original form of payment. You will receive a full refund of the product price paid, excluding shipping costs. Shipping costs will only be refunded when the return is a result of our error or damaged products. Any duties and taxes paid separately at checkout are non-refundable.