We strive to provide a seamless and efficient shipping experience for our customers. Please read the following shipping policy to understand our processes and procedures regarding product shipment and delivery.
1. Shipping Origins
Our products are shipped from our office and warehouse located in Wuhan. As the official global website and online store of CHINOISERIE STORE, chinoiseriestore.com is operated by the regional office based in Wuhan. We ensure safe and timely delivery by shipping our products from Wuhan to customers worldwide.
2. Delivery Option
a. International Orders: we offer DHL Express shipping. The shipping rates for international orders are calculated at checkout and may vary based on the destination and weight of the package.
b. Orders within China: For orders within China, we offer standard shipping via SF Express.
3. Free Shipping
We offer free worldwide shipping to customers on orders totaling approximately US$420 or more (or equivalent in local currency). Please note that this threshold may be reviewed periodically and is subject to change. Additionally, the specific threshold for free shipping may vary slightly depending on the country of delivery. Moreover, there may be occasions when we offer free shipping on all orders, regardless of the purchase amount.
4. Delivery Restrictions
We require a signature for all orders. Therefore, delivery to PO Boxes, Army Post Office (APO), and Fleet Post Office (FPO) addresses is currently unavailable.
5. Estimated Delivery Time
a. Processing Time: Most orders are shipped within 2 business days of purchase from our China warehouse, subject to availability and credit verification.
b. Transit Time: Once your order is shipped, we estimate that you will receive it within 3-10 business days from the ship date. Please note that shipping times may vary, but we strive to expedite the delivery process as much as possible.
c. Non-Shipping Days: Please be aware that we do not ship on weekends or Chinese holidays.
d. Customs Clearance and Payment Delays: chinoiseriestore.com cannot be held responsible for any delays caused by customs clearance procedures or failed payments. However, we make every effort to minimize potential delays and ensure a smooth shipping process.
e. Shipment Tracking: Once your order has been shipped, you will receive a tracking number. This tracking number will allow you to monitor the progress of your shipment.
6. Shipping Fee on Returns
Please note that customers are responsible for covering the shipping fees associated with returns. Additionally, please note that we are unable to refund the original shipping fee incurred at the time of purchase. We kindly ask for your understanding regarding these policies.